Terms of service
Welcome to PlushVerse.store. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing, browsing, or placing an order through PlushVerse.store, you acknowledge that you have read, understood, and agree to comply with these Terms.
If you do not agree with these Terms, please discontinue use of our website and services.
Throughout these Terms, the words "we," "our," "us," and "PlushVerse.store" refer to PlushVerse.store, while "you" and "customer" refer to anyone visiting or using our website.
1. Acceptance of Terms
By using PlushVerse.store, you confirm that you are legally capable of entering into a binding agreement under the laws applicable in your jurisdiction.
If you are using this website on behalf of a business or organization, you confirm that you have the authority to bind that organization to these Terms.
2. About PlushVerse.store
PlushVerse.store is an online retailer specializing in plush toys, stuffed animals, decorative plush pillows, collectible plush figures, and other soft lifestyle products.
Our goal is to provide customers around the world with high-quality plush products that combine comfort, creativity, and playful design.
3. Eligibility
To purchase products from our website, you must:
- Be at least the legal age in your jurisdiction or have permission from a parent or legal guardian.
- Provide accurate personal information.
- Provide a valid payment method.
- Comply with all applicable laws while using our services.
We reserve the right to refuse service if these conditions are not met.
4. Product Information
We work hard to ensure that every product description, specification, photograph, and image accurately represents the actual item.
However, slight differences may occur due to:
- Screen settings
- Monitor calibration
- Photography lighting
- Manufacturing improvements
- Fabric texture
- Plush filling distribution
- Manual measurements
These minor variations do not constitute product defects.
5. Pricing
All prices displayed on PlushVerse.store are shown in the currency selected on our website.
Prices may change at any time without prior notice.
Pricing errors caused by technical issues, typographical mistakes, or system failures may be corrected at our discretion.
If an incorrect price affects your completed order, we may contact you regarding available options before processing your purchase.
6. Orders
Submitting an order does not automatically guarantee acceptance.
After receiving your order, we may perform standard verification procedures before shipment.
We reserve the right to:
- Accept or reject any order
- Cancel suspicious transactions
- Limit quantities
- Refuse orders that violate these Terms
- Decline purchases believed to involve fraud or abuse
If your order cannot be completed, you will be notified and any eligible payment will be refunded.
7. Order Accuracy
You are responsible for ensuring that all information submitted during checkout is accurate, including:
- Name
- Shipping address
- Billing address
- Email address
- Telephone number
- Payment details
PlushVerse.store is not responsible for delays or delivery issues resulting from incorrect customer information.
8. Payment
We accept approved payment methods available during checkout.
By completing a purchase, you confirm that:
- You are authorized to use the payment method.
- The payment information is accurate.
- Sufficient funds are available.
Orders will only be processed after payment authorization has been successfully completed.
9. Shipping
We proudly offer worldwide shipping.
Estimated delivery times are provided for reference only and may vary because of:
- Customs inspections
- Weather conditions
- Carrier delays
- Public holidays
- Transportation disruptions
- High seasonal demand
Shipping estimates are not guaranteed delivery dates.
10. Ownership of Products
Ownership of purchased products transfers to the customer once the order has been successfully delivered to the shipping address provided during checkout.
Risk of loss also transfers upon confirmed delivery by the shipping carrier.
11. Returns and Refunds
Returns and refunds are governed by our separate Return & Refund Policy.
Customers are encouraged to review that policy before making a purchase.
Submitting an order indicates acceptance of both these Terms and our Return & Refund Policy.
12. Intellectual Property
All content available on PlushVerse.store is protected by applicable intellectual property laws.
This includes but is not limited to:
- Website design
- Logos
- Graphics
- Product photography
- Icons
- Illustrations
- Text
- Layouts
- Branding
- User interface
- Marketing materials
No material may be copied, reproduced, modified, distributed, published, or commercially exploited without prior written permission.
13. User Conduct
While using our website, you agree not to:
- Violate applicable laws
- Attempt unauthorized access
- Upload malicious software
- Interfere with website operation
- Submit false information
- Abuse customer support
- Attempt fraudulent purchases
- Circumvent website security
- Copy website content without permission
Violation of these Terms may result in suspension or permanent restriction of access.
14. Customer Accounts
If customer accounts are available, you are responsible for maintaining the confidentiality of your login credentials.
You agree to notify us immediately if you suspect unauthorized access to your account.
You remain responsible for all activity occurring under your account.
15. Product Availability
Products may occasionally become unavailable without prior notice.
Because many plush collections are seasonal or produced in limited quantities, inventory may change rapidly.
We reserve the right to discontinue any product at any time.
Availability displayed on the website is not guaranteed until your order has been confirmed and processed.
16. Promotional Campaigns
From time to time, PlushVerse.store may offer:
- Seasonal discounts
- Promotional coupons
- Bundle offers
- Limited edition releases
- Holiday campaigns
- Loyalty rewards
Each promotion may include its own eligibility requirements, expiration dates, and limitations.
Promotions cannot usually be combined unless specifically stated.
17. Third-Party Services
Our website may include links or integrations with third-party services, including payment processors, shipping carriers, analytics providers, or social media platforms.
We are not responsible for the content, privacy practices, availability, or policies of third-party services.
Your interactions with these providers are governed by their respective terms and policies.
18. Disclaimer of Warranties
PlushVerse.store provides its website and services on an "as available" and "as is" basis.
While we strive to maintain accurate information and reliable service, we do not guarantee that:
- The website will always be uninterrupted.
- The website will always be error-free.
- All information will remain completely current.
- Every product will meet every individual expectation.
To the fullest extent permitted by applicable law, all implied warranties are disclaimed unless otherwise required by law.
19. Limitation of Liability
To the maximum extent permitted by applicable law, PlushVerse.store shall not be liable for indirect, incidental, consequential, punitive, or special damages arising from:
- Website use
- Product use
- Delivery delays
- Technical interruptions
- Lost profits
- Business interruption
- Data loss
- Third-party service failures
Our total liability relating to any purchase shall not exceed the amount paid for the applicable product.
20. Indemnification
You agree to indemnify and hold harmless PlushVerse.store, its owners, employees, partners, suppliers, affiliates, and service providers from any claims, liabilities, losses, damages, costs, or expenses arising from:
- Your misuse of the website.
- Your violation of these Terms.
- Your violation of applicable laws.
- Your infringement of another person's rights.
21. Privacy
Your use of PlushVerse.store is also governed by our Privacy Policy.
By using our website, you consent to the collection, use, and storage of information as described in our Privacy Policy.
22. Force Majeure
We shall not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including:
- Natural disasters
- Floods
- Earthquakes
- Government actions
- Customs delays
- Transportation interruptions
- Internet outages
- Labor disputes
- Pandemics
- Severe weather
- Utility failures
During such events, affected obligations may be suspended until normal operations resume.
23. Changes to These Terms
PlushVerse.store reserves the right to update, modify, or replace these Terms of Service at any time.
Updated versions become effective immediately upon publication on our website.
Customers are encouraged to review these Terms periodically to stay informed of any changes.
Continued use of our website after updates constitutes acceptance of the revised Terms.
24. Governing Law
These Terms of Service shall be governed and interpreted in accordance with the applicable laws of Canada, without regard to conflict of law principles.
Any disputes arising from these Terms or your use of PlushVerse.store shall be resolved through the appropriate courts or legal authorities with jurisdiction over the matter, unless otherwise required by applicable consumer protection laws.
25. Contact Information
If you have any questions regarding these Terms of Service, please contact us:
PlushVerse.store
Address
13270 Rue Albert Rousseau
Québec, QC G2A 4E2
Canada
Phone
(705) 627-3038
Our customer support team is committed to providing friendly, professional, and timely assistance. We appreciate your trust in PlushVerse.store and thank you for choosing us as your destination for adorable plush companions.