Shipping policy
At PlushVerse.store, we understand that every plush toy is more than just a product—it is a gift, a comforting companion, or a cherished collectible. We are committed to delivering your order safely, efficiently, and with the care it deserves. This Shipping Policy explains how we process, ship, and deliver orders placed through PlushVerse.store.
By placing an order on our website, you agree to the terms outlined in this Shipping Policy.
1. Worldwide Shipping
We are pleased to offer Free Worldwide Shipping on all eligible orders.
No matter where you live, we strive to deliver our adorable plush collections directly to your doorstep.
We currently ship to customers across:
- North America
- Europe
- Asia
- Australia
- New Zealand
- South America
- The Middle East
- Selected regions of Africa
If shipping is unavailable to your location, you will be notified during checkout.
2. Shipping Cost
One of the benefits of shopping at PlushVerse.store is that we provide:
Free Shipping on Every Order
There are no hidden shipping fees added during checkout for standard delivery.
From time to time, optional expedited shipping services may become available for selected destinations. If offered, any additional charges will be clearly displayed before payment.
3. Order Processing Time
After your order has been successfully placed and payment has been verified, our fulfillment team begins preparing your package.
Typical processing time is:
1–3 Business Days
Processing includes:
- Order verification
- Quality inspection
- Packaging
- Shipping label creation
- Carrier collection
Orders are generally processed Monday through Friday, excluding weekends and public holidays.
During seasonal events or high-demand periods, processing may require slightly additional time.
4. Estimated Delivery Time
Our standard estimated delivery time is:
7–10 Business Days
Delivery estimates begin after your order has been shipped rather than when the order is placed.
Actual delivery times may vary depending on:
- Destination country
- Customs clearance
- Weather conditions
- Carrier operations
- Local holidays
- Transportation delays
While we work closely with trusted shipping partners, delivery estimates are not guaranteed.
5. Shipping Confirmation
Once your order has been dispatched, you will receive a shipping confirmation email.
This email may include:
- Order number
- Shipping confirmation
- Tracking number (when available)
- Carrier information
- Estimated delivery details
Please allow some time for tracking information to become active after shipment.
6. Tracking Your Order
Most shipments include tracking.
Tracking updates depend on the carrier and destination country.
Some international shipments may experience temporary pauses in tracking while packages move between logistics facilities or pass through customs.
This is completely normal and does not necessarily indicate a delivery problem.
If tracking has not updated for several days, please contact our support team for assistance.
7. Shipping Address Accuracy
Customers are responsible for entering a complete and accurate shipping address during checkout.
Please carefully verify:
- Recipient name
- Street address
- Apartment or unit number
- Postal code
- City
- Province or state
- Country
- Phone number
Incorrect or incomplete addresses may result in delayed delivery, returned packages, or unsuccessful shipment attempts.
PlushVerse.store cannot guarantee replacement or reimbursement for delivery issues caused by incorrect customer-provided information.
8. Address Changes
If you need to change your shipping address after placing an order, please contact us immediately.
We will make every reasonable effort to update your shipping information before the package enters the shipping process.
Once an order has been packed or dispatched, address modifications may no longer be possible.
9. Multiple Item Orders
Orders containing multiple plush toys may occasionally be shipped in separate packages.
This may occur because:
- Products are stored in different fulfillment locations
- Items become available at different times
- Packaging efficiency
- Carrier logistics
If your order arrives in multiple shipments, there is no need for concern.
Each package will arrive independently and may have its own tracking information.
10. Customs and Import Procedures
International shipments may be subject to customs inspections according to local regulations.
Customers are responsible for complying with import requirements applicable in their country.
Depending on local laws, customs authorities may request:
- Import documentation
- Identity verification
- Applicable taxes
- Customs duties
- Clearance fees
These charges, when applicable, are determined by local authorities rather than PlushVerse.store.
11. Delivery Delays
Although most orders arrive within the estimated timeframe, occasional delays may occur because of circumstances beyond our control.
Possible causes include:
- Severe weather
- Customs inspections
- Airline delays
- Carrier congestion
- Natural disasters
- Public holidays
- Transportation disruptions
- High seasonal shipping volume
We appreciate your patience should any unexpected delays occur.
12. Lost Packages
If you believe your package has been lost during transit, please contact us.
Our support team will work with the shipping carrier to investigate the shipment.
Depending on the outcome of the investigation, we may offer:
- Replacement shipment
- Refund
- Store credit
Customers should report suspected lost shipments as soon as reasonably possible after the estimated delivery date.
13. Delivered but Not Received
If the tracking status indicates "Delivered" but you cannot locate your package, please first:
- Check around your property
- Ask household members
- Contact neighbors
- Check secure delivery locations
- Contact your local carrier
If the package still cannot be found, please contact us and we will assist with the investigation whenever possible.
14. Damaged Packages
If your package arrives visibly damaged, please inspect the contents immediately.
If the product itself has been damaged during transportation, please contact us with:
- Your order number
- Photos of the damaged packaging
- Photos of the damaged product
- A brief explanation
We will review your request and provide an appropriate solution.
15. Incorrect Items
If you receive an incorrect plush toy, color, size, or style, please notify us within 30 days of delivery.
After verification, we will arrange an appropriate resolution, which may include:
- Replacement
- Exchange
- Refund
Customer satisfaction remains our highest priority.
16. Refused Deliveries
If a shipment is refused by the recipient or returned because the shipping address provided was inaccurate or incomplete, additional shipping costs may apply before reshipment can be arranged.
Refund eligibility for refused shipments will be reviewed according to our Return & Refund Policy.
17. Seasonal Shipping
During busy shopping periods such as:
- Christmas
- New Year
- Valentine's Day
- Easter
- Halloween
- Black Friday
- Cyber Monday
Order processing and shipping times may be slightly longer than usual due to increased shipping demand.
We recommend placing holiday gift orders early whenever possible.
18. Packaging
Every PlushVerse.store order is packaged with care to help protect your plush companions during transportation.
Our packaging is designed to:
- Protect soft fabrics
- Reduce shipping damage
- Maintain product cleanliness
- Minimize unnecessary waste whenever possible
Some plush toys may be vacuum-compressed during shipping to improve transportation efficiency.
After opening, gently shake the plush and allow it to regain its natural shape over the following hours.
19. Shipping Restrictions
Certain destinations may experience temporary shipping limitations due to:
- Carrier restrictions
- Government regulations
- Customs limitations
- Natural disasters
- Political instability
- Public health emergencies
If shipping to your location becomes temporarily unavailable, we will notify you as soon as possible.
20. Customer Responsibilities
Customers agree to:
- Provide accurate shipping information.
- Monitor shipment tracking.
- Collect deliveries promptly.
- Contact us if delivery issues occur.
- Follow local customs requirements where applicable.
Failure to provide accurate information may affect delivery eligibility.
21. Shipping Policy Updates
PlushVerse.store reserves the right to modify this Shipping Policy at any time to reflect improvements in our operations, carrier services, or legal requirements.
The latest version will always be available on our website.
Continued use of our website after updates constitutes acceptance of the revised Shipping Policy.
22. Contact Information
If you have questions regarding shipping, order tracking, delivery estimates, or package status, please contact us.
PlushVerse.store
Address
13270 Rue Albert Rousseau
Québec, QC G2A 4E2
Canada
Phone
(705) 627-3038
Our customer support team is always happy to assist you with shipping inquiries and is committed to providing prompt, friendly, and professional service.
Thank You
Thank you for choosing PlushVerse.store. We know that waiting for a new plush friend is exciting, and we work hard to ensure every order is prepared with care and delivered as smoothly as possible. Your trust means everything to us, and we look forward to bringing comfort, joy, and adorable companions to homes around the world.